Our cancellation policy:

Free rebooking or cancellation 28 days before arrival
50% cancellation fee from 27 days to 8 days before arrival
70% cancellation fee from 7 days to 1 day before arrival cancellation fee
From 1 day before arrival or in the event of early departure: 85% cancellation fee

Amended cancellation policy for the period from 22 December to 6 January:
- Free rebooking up to 3 months before arrival
Cancellation:
from the time of booking confirmation (receipt of deposit) up to 3 months before arrival: 5% cancellation fee
3 months to 1 month before arrival: 20% cancellation fee
30 days to 7 days before arrival: 60% cancellation fee
from 7 days to 2 days before arrival: 80% cancellation fee
from 1 day before arrival or in the event of early departure: 90% of the agreed fee will be charged

Cancellations or rebookings can only be made in writing. In the event of a cancellation, you will receive a voucher for the amount of any deposit paid, which can be redeemed for a new date of your choice.
We recommend that you take out travel insurance. You can take this out online via the following link.
http://hotel.europaeische.at/plus?AGN=05600785

Cancellations can only be accepted in writing.
In the event of a cancellation, you will receive a voucher for the full amount of any deposit paid, which can be redeemed on a new date of your choice. If you request a refund of the deposit, we will deduct a processing fee of €20.00.

Our recommendation:
Alpina’s Cancellation Service:
For just €3.50 per person per booked night’s accommodation, you are covered for all hotel-related cancellation costs in the event of cancellation or curtailment of your trip in the following cases:
- Unexpected illness, accident or death of the insured person
Presentation of a medical certificate, hospital certificate or death certificate required
- Death of a family member
A death certificate must be provided
- Children travelling with you aged 14 and under (unless they are staying in their own room) are automatically covered if the accompanying adults have taken out the cancellation service.
This service cannot be booked for the travel period from 22 December to 6 January.

We recommend taking out travel cancellation insurance in all cases. If you wish to take out even more comprehensive cover, we recommend our insurance partner, Europäische Reiseversicherung.